Knight Group promises the original purchaser that it will repair or replace with a comparable product, at its discretion and free of charge (for material and components) any product, part or component which fails under normal use over the duration of specified warranty term (taken from the date of purchase). Normal commercial usage is defined as the equivalent of a single shift, 40-hour work-week.

Upon lodging a warranty claim, a copy of the original purchase order (or advise of this purchase order reference number) along with a detailed description of the service required and a photograph or video outlining the fault, must be provided to Knight Group.

Goods purchased from Knight are covered by guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act. The Customer is entitled to a replacement or refund in a case of major fault, and to compensation in the case of reasonably foreseeable loss or damage. Goods will also be repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

Minor variations in dimensions, colour, grain, or finish in Goods received by a Customer, when compared with images or descriptions on the Website, are not covered by this Warranty. The Warranty does not cover damage that affects only packaging. Goods will also be repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.